Customer Care

 

At Mountain Ridge Farm, we take great pride in offering handcrafted products made with care, quality ingredients, and a personal touch. Your satisfaction is important to us, and we are committed to providing a positive customer experience from the moment you place your order.

 

Order Processing & Shipping

 

Once your payment is received, we promptly begin packaging and preparing your order for shipment.

• Flat Rate Shipping: $9.00 flat rate shipping is available for orders over $10.00 in merchandise value.

• Carrier: Orders are shipped via USPS Standard Service (2–5 business days) to the contiguous United States.

• In-Stock Items: Items are shipped as soon as they are located and payment is approved. Most orders begin processing as soon as your online order is submitted.

 

Returns & Handmade Product Disclaimer

 

Due to the nature of our handmade products, returns are not accepted. However, we do offer replacements or refunds when necessary, such as for damaged or incorrect items. Please note that color and texture variations are normal and reflect the small-batch, handcrafted nature of our products.

 

Custom Orders

 

Custom orders—including shower favors or personalized gift sets—cannot be canceled or refunded once production has begun. Please double-check all custom order details before finalizing your purchase.

 

Need Help?

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If you have any questions or concerns about your order, we encourage you to reach out. We appreciate the opportunity to resolve any issues and ensure your experience with Mountain Ridge Farm is a great one.

 

Contact us at: mountainridgefarmpa@gmail.com

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Thank you for supporting our small, family-run business!

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